Proxies Install Script Failing with error messsage "ImportError: cannot import name 'PROTOCOL_TLS'"


This article applies to:

Data Ingestion

Product edition: python3.6 library

Feature Category: Proxy



Problem Description:


When trying to add a new proxy in Aria Operations for Applications SaaS, an error message appears at the end of the installation about the /usr/local/lib/python3.6 library.

File "/usr/local/lib/python3.6/site-packages/botocore/", line 21, in <module> from urllib3.util.ssl_ import ( ImportError: cannot import name 'PROTOCOL_TLS')




This issue occurs when using older versions of the urllib3 python library.




To resolve this issue, the customer needs to update the urllib3 library by running the following command:


pip install urllib3 --upgrade


The command pip install urllib3 --upgrade is used to upgrade the urllib3 library in Python using the pip package manager.


After running the command, the customer can retry installing the proxy.


Known Issue:


This is a known issue tracked in GitHub.

Cannot import name 'PROTOCOL_TLS' from 'urllib3.util.ssl_'


See also:

Wavefront Integration Command Line Interface (CLI)

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