This article applies to:
• Data Ingestion
• Product edition: python3.6 library
• Feature Category: Proxy
When trying to add a new proxy in Aria Operations for Applications SaaS, an error message appears at the end of the installation about the /usr/local/lib/python3.6 library.
File "/usr/local/lib/python3.6/site-packages/botocore/httpsession.py", line 21, in <module> from urllib3.util.ssl_ import ( ImportError: cannot import name 'PROTOCOL_TLS')
This issue occurs when using older versions of the urllib3 python library.
To resolve this issue, the customer needs to update the urllib3 library by running the following command:
pip install urllib3 --upgrade
The command pip install urllib3 --upgrade is used to upgrade the urllib3 library in Python using the pip package manager.
After running the command, the customer can retry installing the proxy.
This is a known issue tracked in GitHub.
Cannot import name 'PROTOCOL_TLS' from 'urllib3.util.ssl_'